SOFiNAH web store accepts a variety of payment methods including major credit cards. Visa, Visa Electron, Master Card are accepted. All credit card transactions are secure.
If you have a Finnish bank account, you can make the payment with online banking. All payments are processed through Checkout.fi.
Prices in the SOFiNAH web shop are stated in euro (€) and include Finnish VAT 24%. Customers ouside EU will pay the € price excluding the VAT. We reserve the right to change the price of our products, delivery and handling fees.
Once we have received your order, we will send you an order confirmation to the e-mail address you provided when submitting your order. All items listed in the web store are on stock. SOFiNAH is also a shop and we share stock with the SOFiNAH web shop. Therefore, should we have any problems with our stock levels when receiving your order, we reserve the right not to deliver the items. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order.
All orders are beautifully gift wrapped and sent via Itella (Finnish Post Parcel). SOFiNAH web shop delivers also internationally. Please note, that SOFiNAH shop cannot be held responsible for any missing packages. We aim to dispatch all orders within two business days after the order confirmation, excluding Finnish holidays and weekends. If you are located outside Finland, please allow up to 20 days for delivery. Please, also note that customers from non-EU countries are responsible for any possible import customs and taxes.
To ensure your satisfaction with SOFiNAH products, we offer you a full 14 day money back guarantee from the date you receive your order. You are welcome to either exchange your item or receive a total refund. Please note, that items must be returned in their original packaging and in their original condition. Before sending any returns, please contact: info(at)sofinah.fi
Customer information is being collected and kept for the sole purpose of efficient order process and delivery of goods to the right address, and is gathered only at your consent. SOFiNAH web shop is responsible for the processing of the personal data you as a customer submit to us. Please, be assured that none of this information is submitted to third parties.
The register of SOFiNAH webcustomers is being held by us: shopowners and businesspartners Annika Wallden and Thia Schulman at EcoPresence Oy VAT. Nr: FI 23460456
You are entitled to request information about the personal data processed about you in our customer register. If you want such an extract or if You want to be removed from the register, please contact: annika(at)sofinah.fi
We ensure you that we operate with the highest care and security standards when it concerns your personal data. Always.